Client Spotlight: FAMU
FAMU Launches Rattler Chatbot to Answer COVID Questions On Demand
Florida Agricultural and Mechanical University (FAMU) is launching a new tool to answer common questions about the university’s Coronavirus response and reopening. The chatbot leverages AI to provide users the latest information on COVID-related safety protocols and associated resources at the university.
This time-saving tool helps concerned Rattlers navigate hundreds of pages of safety plans to find the answers they need to prepare for a safe return to campus.
“This application is our latest effort to ensure that our students, parents and other stakeholders are able to easily access the information they need to make important decisions during our reopening,” said President Larry Robinson, Ph.D. “As fall semester classes begin, we hope this chatbot facilitates a smooth and successful return to campus for our students.”
The FAMU Information Technology Department partnered with woman-owned tech companies, VB Consulting and RockIT Data, to build, customize and launch this solution in four short weeks.
“We are so excited to be a part of this effort to help students and families,” said VB Consulting CEO Valaurie Bridges Lee. “The chatbot leverages AI to provide relevant answers to common questions.The more it is used, the better it becomes at delivering the most accurate and relevant responses to user inquiries.”
Powered by Amazon Web Services, the chatbot also stores user prompts so that FAMU can update chatbot answers or create new resources that address common questions. Lee went on to say, “We value our partnership with FAMU and cannot wait to deliver other COVID-19 solutions across campus.”